Privacy Policy

Who we are and how to contact us 

Our website address is https://yachtowner.co.

Yachtowner.co (referred to as “we”, “us” and “our” in this privacy policy) is the controller responsible for personal information processed by it, and “you” and “your” means any person who uses our website.

It is important that you read this privacy policy carefully so that you are fully aware of how and why we use your personal information. We do not knowingly collect personal information relating to children under the age of 16 and children under the age of 16 should not use this website.

We have appointed a data protection officer (DPO) to oversee our data protection and privacy practices. If you have any questions about this privacy policy or if you wish to exercise your legal rights set out in this privacy policy, please contact our DPO using the details below.

Contact details

Email: contact@yachtowner.co

Changes to this privacy policy

We reserve the right to amend or modify this privacy policy from time to time. All amended versions of this privacy policy will be posted on our website.

What type of information we collect:

Depending upon the way in which you use our website and the individual products and services you are looking for, we may obtain the following:

1. personal information so that we can identify who you are. For example, this information may include your name, salutation, job title, work website, work email, work phone, social media accounts etc.;
2. personal information so that we can contact you. For example, this information may include your organization’s shipping address and billing address, your work email and your work phone;
3. personal information so that we can help you find a suitable product or service. For example, this information may include details about your yacht, your charter & cruising preferences, preferred communication language, financial details regarding your preferred product or service etc.; and
4. behavioral and/or technical personal information. For example, this information may include details about how you browse our website and the devices and technology you use to browse our website.

How we use personal information, the lawful grounds which we rely and why: 

How we collect personal information

We collect personal information from you when you interact or engage with our website including when you register an account with us or use services on our website. We may also collect personal information from you when you talk to us on the phone, by post or online including via email, social media and mobile device apps. We may also engage with you and hence collect personal information from you if you choose to provide feedback or take part in any of our other market research initiatives, customer surveys or competitions, prize draws or promotions. Occasionally, we may also collect personal information about you from third parties or publicly available sources, as set out in section 4 above.

Third parties with whom we may exchange personal information

We may share personal information with or receive personal information from:

1. other members of our corporate group;
2. approved partners and third party product providers;
3. our regulators and other regulatory bodies;
4. law enforcement and fraud prevention agencies;
5. third parties to whom we may sell, transfer or merge parts of our business or assets or third parties whose business or assets we may acquire; and
6. our third-party suppliers (for example, IT software and service providers and marketing agencies).

How our third parties may use personal information

We impose strict restrictions on the things that third parties may do with personal information that we give to them. For example, such third parties may process personal information that we give to them in order to:

1. assess your information for the purpose of providing details about products or services which you have expressed an interest in;
2. finalize a sell of a product or service which you have initiated through our website;
3. against information they already hold about you (for example, if you are already known to their corporate group); and
4. conduct internal research (such as by analyzing market trends and customer demographics) in order to develop the products and services which they offer.

If you intend to purchase products or services from any of our approved partners or third party product providers, you are strongly encouraged to read the terms of that partner’s or third party product provider’s own privacy policy in order satisfy yourself as to the purposes for which your chosen supplier will use your personal information.

When you leave our website, you are also strongly encouraged to read the privacy policy of every website that you visit in order to satisfy yourself as to the purposes for which those third party website owners and operators will use any personal information you give to them.

What communications you may receive from us

The communications we send to our customers can be categorized broadly as “direct marketing communications” and “service communications”.

Direct marketing communications

We understand that some of our customers like to receive only certain types of direct marketing communications. For us, this means drawing a distinction between our information emails when a new product or service similar to those you have expressed an interest in gets posted on the website, or when another party is answering a review or comment you have written to one of our articles; and our general marketing which includes our newsletters and information on our latest offers and promotions.

Because we draw a distinction between information emails and our general marketing, you can choose to receive information emails but not our general marketing and vice versa. Similarly, if you tell us that you do not want to receive information emails or general marketing from us, we will not send any direct marketing communications to you.

Service communications

Service communications broadly comprise of communications which:

1. we have a legal or regulatory obligation to send to you (such as communications which we are obliged by our regulator to send to you from time to time);
2. we send in connection with the provision of our services to you (such as when we or a third-party supplier provide you information regarding your request for a product or service); and
3. we send so that we can provide services at your request (such as password reset emails, which you may ask us to send if you do not remember your login credentials but want to access our products and services).

Sending personal information outside the European Economic Area (EEA)

Some suppliers of products or services which you might have interest in are based outside of EEA and thus are not required to protect personal information if they were based within the EEA. Thus, we only share your information with these suppliers if you specifically are interested in their products, the origin of any product is shared on each product/service listing.

How long we retain personal information

We may keep your personal information for up to six (6) years following the date on which you last use our website or only for as long as is reasonably necessary thereafter in order to:

1. respond fully to any questions or complaints;
2. evidence that we have treated customers fairly or satisfy some other legal, accounting, tax or reporting requirement; and
3. establish, exercise or defend legal claims in accordance with statutory limitation periods.

Data security

The security of personal information is extremely important to us and hence we have put in place appropriate security measures to protect personal information from being accidentally lost, used or accessed in an unauthorized way.

Your legal rights

Right of access

You have a right to know whether we are processing your personal information. If we are processing your personal information, you also have a right to request copies of your personal information that we are processing and certain further information, including the purposes of our processing and the recipients or categories of recipients to whom we have disclosed (or will disclose) your personal information.

Right to rectification

You have the right to require us to rectify or complete any inaccurate or incomplete personal information that we are holding about you.

Right to erasure

You have a right to ask us to erase your personal information. This is also known as the “right to be forgotten”. We must erase your personal information following your request except in limited circumstances prescribed by law, such as where we need to retain your personal information in order to comply with a legal obligation or in order to establish, exercise or defend legal claims. In these circumstances, we will restrict our processing of your personal information by putting it “beyond use”. This means that your personal information is deleted from our website and retained only in a separate and restricted database, where it will not be processed for any purpose other than as detailed above. Access to this database is managed by our DPO and is strictly limited.

Right to restriction of processing

You have a right to require us to restrict processing of your personal information where:

1. you believe that the personal information we hold about you is inaccurate and we require reasonable time to verify the accuracy of that personal information;
2. your personal information has been unlawfully processed by us but you do not want us to erase that personal information;
3. it is no longer necessary for us to keep your personal information for the purposes for which they were collected by us but they are required by you for the establishment, exercise or defense of legal claims; or
4. you exercise your right to object to processing and we require reasonable time to verify whether there are any overriding grounds upon which we may rely in order to continue that processing.

Right to data portability

If we process your personal information with your consent or because it is necessary for us to do so in order to provide our service to you, you may require us to move, copy or transfer that personal information to you or another third party in a structured, commonly used and machine-readable format.

Right to object

You have a right to object to our processing of your personal information where we are processing that personal information on legitimate interest grounds. We will stop processing this personal information if you exercise your right to object unless there are overriding grounds upon which we may rely in order to continue that processing or unless that processing is necessary in order to establish, exercise or defend legal claims.

You also have a right to object to our processing of your personal information for direct marketing purposes. You can object to our processing of your personal information for direct marketing purposes by unsubscribing in your profile or via the unsubscribe hyperlink in any direct marketing messages which we may send to you. We will stop processing your personal information for direct marketing purposes if you request us to do so.

Right to withdraw consent

If we process your personal information with your consent, you have a right to withdraw your consent at any time. If you withdraw your consent, we may be unable to continue to provide certain services to you, but we will inform you if that is the case.

Cookies

We use cookies to improve upon our user experience, to learn more please read our cookie policy.

Complaints

You can complain to us or the office of personal data protection at any time. However, we appreciate the chance to deal with your concerns so please do contact us at contact@yachtowner.co or using the below form in the first instance.